The front desk is manned by uniformed civilian employees. Information is provided to citizens regarding resources on community shelters, public services, legal services, protection orders, ID theft, municipal codes, landlord and tenant issues, seat belt enforcement, and victim advocate services.
Police reports are taken by Police Assistants in person at the front desk; over the telephone; out in the field; and via the internet. Examples of types of reports that are taken by Police Assistants are missing persons, stolen vehicles and property, stolen license plates, traffic accidents, fraud checks, burglary, property damage, lost or found property.
Police Assistants do not respond to calls in the field where a suspect is on the scene, a crime is in progress or the call could potentially cause danger to the Police Assistant. These types of calls would require a Police Officer response. Police Assistants patrol neighborhoods and streets within the city looking for parking violations.